Please enter the details of your inquiry. It may take some time to respond depending on the content. In principle, we will respond within 5 business days.



What about the product warranty?

All products come with a warranty. The contents differ depending on the product, so please check there.

How do I pay?

Credit card/bank transfer/deferred payment can be used.

[Available credit cards]
VISA cards, Master cards, American Express cards, AMEX, and JCB cards are accepted.

[About deferred payment]
An invoice will be sent to you, so please pay at your nearest convenience store, bank, or post office by the payment deadline. A payment fee of 300 yen will be charged.

[About bank transfer]
Transfer information is included in the purchase completion email. We guarantee a refund if the product is not delivered.

How much does shipping cost?

All products have free shipping.

Can I return or exchange it?

It is possible within one week. (Returns are only possible if the product is unused.) Please apply from the official LINE @.

What is the shipping schedule for the product?

We will ship within 2 business days after purchase.

What to do when something goes wrong?

Please contact TILLET I-UP via official LINE or contact us .
Click here for TILLLET SMART-GEA.